Resume
The following is an excerpt from my resume. For the full resume, please email me.
Work Experience
Application System Analyst
- Created functional requirements, preliminary design, and critical design proposals
- Wrote and edited end-user, testing, and training documentation
- Produced use cases, release notes, and industry blog posts
- Streamlined documentation workflow
- Functioned as ScrumMaster for Agile development teams
- Evaluated software interface for usability
- Tested software-as-a-service
Senior Technical Writer
- Established the foundations for internal and external documentation
- Participated in teams applying Agile Scrum principles
- Created and maintained internal and external company websites
- Wrote and designed customer newsletter
- Documented hardware and software processes in an Agile environment
- Planned, wrote, edited, and developed internal process and training materials
- Managed own documentation projects using Scrum philosophy
- Worked closely with engineers for user-oriented solutions
- Assisted with integrating a small group into a larger organization
Technical Writer and Documenter
- Set standards for internal and external documentation
- Ensured consistency throughout department’s documents
- Documented Peoplesoft and physical processes
- Updated existing training materials
- Transferred hardcopy and virtual documents to RoboHelp
- Built interactive training in HTML environment
- Facilitated communications with interrelated departments
Independent Writer, Editor, and Webmaster
- Analyzed content for clarity and cohesion
- Instituted customer-oriented communications boilerplates
- Assessed text and graphics for readability
- Recommended and provided documentation solutions
- Ensured consistency throughout document sets
- Produced marcom and public relations materials
- Instructed individuals on improving text, spelling, grammar, and layout
- Presented workshops on applying the Gentle Art of Verbal Self-Defense
- Guided small companies in communication decisions
Arabic Linguist
- Developed assignments and quizzes for teaching Arabic
- Prepared and administered the World Language Olympics
- Monitored Arabic media
- Prepared bi-lingual documents
- Conducted Arabic military exercises
- Led junior Marines in military training activities
- Earned Good Conduct medal
- Granted Secret security clearance
Tools
Word, FrameMaker, WebWorks, PowerPoint, Publisher, FrontPage, DreamWeaver, Contribute, Acrobat, PhotoShop, PaintShop Pro, Illustrator, Excel, InDesign, Captivate, Camtasia, RoboHelp, Visio, Flare, and open-source or proprietary equivalents.
Education
MA in Technical Writing
- Principles of Technical Writing
- Style in Technical Writing
- Technical Procedures and Manuals
- Technical Editing
- Online Help Systems
- Document Design
- Teaching Technical Writing
- Middle East Politics
- Religion and Politics
- Islam, Democracy, and Human Rights
BS in Liberal Arts
- Engineering Presentation Software
- Bible as Literature
- Professional and Technical Writing
- History of Western Love
- Linguistics
- Introduction to Relativity
- History of the Modern Middle East
- Calculus
- Science Fiction and Fantasy Literature
- Anti-terrorism
Certificate in Modern Standard Arabic
- Reading, writing, speaking, and listening to Arabic
- Arabic culture, environment, government, and military