Resume

The following is an excerpt from my resume. For the full resume, please email me.

Work Experience

Application System Analyst

• Created functional requirements, preliminary design, and critical design proposals
  
• Wrote and edited end-user, testing, and training documentation
  
• Produced use cases, release notes, and industry blog posts
  
• Streamlined documentation workflow
  
• Functioned as ScrumMaster for Agile development teams
  
• Evaluated software interface for usability
  
• Tested software-as-a-service
  

Senior Technical Writer

• Established the foundations for internal and external documentation
• Participated in teams applying Agile Scrum principles
  
• Created and maintained internal and external company websites
• Wrote and designed customer newsletter
• Documented hardware and software processes in an Agile environment
  
• Planned, wrote, edited, and developed internal process and training materials
• Managed own documentation projects using Scrum philosophy
  
• Worked closely with engineers for user-oriented solutions
• Assisted with integrating a small group into a larger organization

Technical Writer and Documenter

• Set standards for internal and external documentation
• Ensured consistency throughout department’s documents
• Documented Peoplesoft and physical processes
• Updated existing training materials
• Transferred hardcopy and virtual documents to RoboHelp
• Built interactive training in HTML environment
• Facilitated communications with interrelated departments

Independent Writer, Editor, and Webmaster

• Analyzed content for clarity and cohesion
• Instituted customer-oriented communications boilerplates
• Assessed text and graphics for readability
• Recommended and provided documentation solutions
• Ensured consistency throughout document sets
• Produced marcom and public relations materials
• Instructed individuals on improving text, spelling, grammar, and layout
• Presented workshops on applying the Gentle Art of Verbal Self-Defense
• Guided small companies in communication decisions
  

Arabic Linguist

• Developed assignments and quizzes for teaching Arabic
• Prepared and administered the World Language Olympics
• Monitored Arabic media
• Prepared bi-lingual documents
• Conducted Arabic military exercises
• Led junior Marines in military training activities
• Earned Good Conduct medal
• Granted Secret security clearance

Tools
   
Word, FrameMaker, WebWorks, PowerPoint, Publisher, FrontPage, DreamWeaver, Contribute, Acrobat, PhotoShop, PaintShop Pro, Illustrator, Excel, InDesign, Captivate, Camtasia, RoboHelp, Visio, Flare, and open-source or proprietary equivalents.


Education   

MA in Technical Writing

• Principles of Technical Writing
• Style in Technical Writing
• Technical Procedures and Manuals
• Technical Editing
• Online Help Systems
• Document Design
• Teaching Technical Writing
• Middle East Politics
  
• Religion and Politics
• Islam, Democracy, and Human Rights

BS in Liberal Arts

• Engineering Presentation Software
• Bible as Literature
• Professional and Technical Writing
• History of Western Love
• Linguistics
• Introduction to Relativity
• History of the Modern Middle East
• Calculus
• Science Fiction and Fantasy Literature
• Anti-terrorism

Certificate in Modern Standard Arabic

• Reading, writing, speaking, and listening to Arabic
• Arabic culture, environment, government, and military