Resume

The following is an excerpt from my resume. For the full resume, please email me.

Experience

Senior Technical Writer
  • Recommended and provided documentation solutions
  • Set standards for internal and external documentation
  • Managed documentation solutions for multiple products across acquired software groups
  • Guided user-facing communication decisions
  • Facilitated communications between departments and across all organization levels
  • Provided user advocacy for product managers and UI/UX developers
  • Trained organization members to improve text, spelling, grammar, and layout
  • Selected, trained, advised, and managed junior technical writers

Lead Technical Writer
  • Represented publication group in an Agile Scrum environment 
  • Worked closely with subject-matter experts to develop user-oriented solutions
  • Analyzed content for clarity and cohesion
  • Assessed text and graphics for readability
  • Ensured consistency throughout document sets
  • Interfaced between individual contributors and managers

Application System Analyst
  • Created functional requirements, preliminary design, and critical design proposals
  • Wrote and edited end-user, testing, and training documentation
  • Produced use cases, release notes, and industry blog posts
  • Streamlined documentation workflow
  • Functioned as ScrumMaster for Agile development teams
  • Evaluated software interface for usability
  • Tested software-as-a-service

Senior Technical Writer
  • Established the foundations for internal and external documentation
  • Participated in teams applying Agile Scrum principles
  • Created and maintained internal and external company websites
  • Wrote and designed customer newsletters
  • Documented hardware and software processes in an Agile environment
  • Planned, wrote, edited, and developed internal process and training materials
  • Managed own documentation projects using Scrum philosophy
  • Assisted with integrating a small group into a larger organization

Technical Writer
  • Documented Peoplesoft and physical processes
  • Updated existing training materials
  • Transferred hardcopy and virtual documents to RoboHelp
  • Built interactive training in HTML environment
  • Instituted customer-oriented communications boilerplates
  • Produced marcom and public relations materials
  • Presented workshops on applying the Gentle Art of Verbal Self-Defense
​
Education   

MA in Technical Writing
  • Principles of Technical Writing
  • Style in Technical Writing
  • Technical Procedures and Manuals
  • Technical Editing
  • Online Help Systems
  • Document Design
  • Teaching Technical Writing
  • Middle East Politics
  • Religion and Politics
  • Islam, Democracy, and Human Rights

BS in Liberal Arts
  • Engineering Presentation Software
  • Bible as Literature
  • Professional and Technical Writing
  • History of Western Love
  • Linguistics
  • Introduction to Relativity
  • History of the Modern Middle East
  • Calculus
  • Science Fiction and Fantasy Literature
  • Anti-terrorism

Certificate in Modern Standard Arabic
  • Reading, writing, speaking, and listening to Arabic language
  • Middle Eastern cultures, environment, governments, and military

Tools
 
Acrobat, Agile, Analytics, Axure, Camtasia, Captivate, Confluence, content management, CSS, CVS, DITA, DreamWeaver, Excel, Flare, FrameMaker, GIMP, GitHub, Gliffy, HTML, Illustrator, InDesign, JIRA, Kanban, knowledge management, MediaWiki, Notepad, Notepad++, Office, OneNote, OpenCVS, OpenOffice, Outlook, PaintShop Pro, PhotoShop, PowerPoint, Project, Publisher, RoboHelp, Scrum, SharePoint, Skype, Slack, SnagIt, Subversion, Survey Monkey, WebWorks, Word, WordPress, Visio, XML